Refund & Return Policy
At Pet Essential Daily, we stand behind the quality of our products and aim to provide a hassle-free shopping experience.
Our Promises
✔ Support within 24-48 hours
✔ Fast Refunds
✔ Easy Returns
Return Window
We offer a 30-days return policy from the date of delivery. If 30 days have passed since your order was delivered, we may not be able to offer a full refund or replacement.
Eligibility for Returns
To be eligible for a return, your item must meet one of the following conditions:
– The product is damaged or defective
– The wrong item was delivered
– The product is not as described
Customers must report damaged or incorrect items within 48 hours of delivery.
Cancel Order Condition
Orders can be canceled within 12 hours of purchase. Once the order has been processed or shipped, it cannot be canceled.
Return Process
To request a return, please contact us with:
– Your Order ID
– Clear photos or videos of the issue
Our team will review your request within 24-48 hours.
Refunds
Once your return is approved, we will process your refund within 3-5 business days. The amount will be credited to your original payment method.
In some cases, we may not require a return to process your refund. Please contact us before initiating any return request.
We reserve the right to refuse refunds if the return conditions are not met.
Non-Returnable Situations
We may not accept returns in the following cases:
– Change of mind after purchase
– Incorrect shipping address provided by customer
– Minor variations in color or appearance
Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account first. Then contact your payment provider. If the issue persists, reach out to us for assistance.
Return shipping costs are the responsibility of the customers unless the item is defective or incorrect.
Contact Us
If you have any questions about returns or refunds, please contact us at: support@petessentialdaily.com
Our support team is here to help you.